Following the announcement by our Prime Minister Boris Johnson, we would like to reassure you that we will still be here to support you and your fish, as pet shops are confirmed to be essential organisations.
However, in order to protect our customers, our staff and the wider public, we will be changing the way we provide any essential goods you may need.
With immediate effect, we will allow customers at the shop on an appointment only basis. The doors will be locked throughout the day to avoid casual browsing so please call beforehand so we can organise a time to see you and get you the products you need.
We would politely request that only one person from the family attends where possible and anyone who does enter the shop, will need to adhere to the previously mentioned conditions - including not exhibiting any COVID-19 symptoms (such as a cough or a high temperature) and remaining a safe distance away from others as much as possible. We would prefer if customers could pay by card where possible. For those who do not wish to enter the shop, we can provide non contact delivery outside the shop, with payment made via phone prior to collection.
We will be changing the way we provide our water tests and RO water to limit footfall at the shop. For this period of “lockdown” only, we will be making a charge for RO water and water tests. For those making purchases, this will be credited against your purchase on the day. The charges will be £3 for 10L of RO and £5 for 25L of RO. Salt will remain the usual prices. Tests will be charged at £2 (and, too, credited against your purchases) again for this period only.
We want to continue to serve you and ensure the health of your fish without putting anyone at extra risk. As before, we will try our best to help those who are unable to leave their homes, so please get in touch via phone or email and we will see what we can do.
As you can appreciate, this has been a really tough decision for us to take but we feel it would be the best way to ensure the safety of everyone, which is of course of paramount importance to us.
If you have any queries, please drop us a message on here or phone us on 01865 241825. We are also available by email at firstname.lastname@example.org.
We appreciate these are uncertain times for everyone but please support us and other local businesses so we can ensure Oxford’s independent traders continue for a long time after COVID-19.
Sending best wishes to you all and your families from Barry, the team and all the fishes at The Goldfish Bowl 🐠